Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Charges vary depending on the weight and destination.
Q2: Do you have ISO9001, ISO 13485, and CE approvals?
A: Yes, our manufacturing processes are certified under international quality standards, ensuring our products comply with quality and safety regulations.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in the market. We can offer free samples, but the cost of freight is not included.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. Please note that custom production may take a little longer for delivery.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Standard and high-demand products are usually kept in stock for immediate delivery, while custom orders are newly produced. Our accepted payment terms generally include T/T, L/C, or as mutually agreed.
Q6: How do you ensure the overall quality and safety of your orthopedic implants?
A: All our implants undergo rigorous testing, utilizing advanced raw materials and strict quality management workflows to meet precise surgical specifications.