Frequently Asked Questions
Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges are determined based on destination and package weight.
Q2: Do you have ISO9001, ISO 13485, and CE approvals?
A: Yes, our production operations comply with international quality guidelines and we maintain standard certifications, including ISO 9001, ISO 13485, and CE approvals for our orthopedic devices.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders initially in order to test market our products. We can offer free samples, but do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for customized delivery.
Q5: Do you have stock for listed products, or they are newly produced? What are your terms of payment?
A: Generally, we have stock for every listed product, which are produced monthly, depending on sales conditions. We advise contacting our sales team for accurate inventory information. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal, etc.
Q6: What premium materials are utilized for your spinal fusion cages?
A: Our cervical spinal fusion cages are constructed from biocompatible PEEK material, ensuring optimum stability, excellent biomechanical performance, and clear post-operative imaging results.
Axiora Medical
